Shandong Truetec Company is a manufacturer of glass processing machines, such as insulating glass making machines, glass edging and beveling machines, glass cutting machines, tempered glass furnace, etc, with well-equipped testing equipment and strong technical force. With a wide range, good quality, reasonable prices and stylish designs, our products are extensively used in building trade and other industries.

Before payment service
Free contact for the most suitable machine
Free professional design for each customer especially.

After sale service
24 hours technical support by phone, email or skype (email or skype) .
1years warranty period
Our senior engineer is available to travel aboard, help the installation, maintenance and training staff.
By offering this support, we make sure the cutomer start the business smoothly, to realise win-win cooperation.

Payment
♦ L/C, 30% deposit by T/T,70% spare payment L/C.
♦ T/T, 30% deposit by T/T,70% spare payment before shipment.
♦ Western Union or Paypal.

1. What will be the process after i make the payment?
Answer: After we confirm the receipt of the deposit, we will arrange the production asap. When we finish the production and the test of the machine, we will take a video for you to show the performance of the machine and wait for your feedback. And after the confirmation of the finished products we will start to pack the machine and wait for customer’s requirement for shipment.
2.How will you install our machine after we receive the machine?
Answer:We used to send technician to install machine for customer before. But now due to the COVID-19 virus, it’s very difficult for us to go abroad. However, for all our machines, we have specific manuals and explanation videos to follow and install the machine.Every customer we also have one special wechat/ whatsapp group chat with technician inside to offer all necessary help on line.
3.What will happen if the machine does not work?
Answer: If the machine does not work, you can send us an email or call us.We will form a group and our engineers will be inside to guide how to solve the problem. Video call or video conference will all be available 7*24.
4.Can the machine change to our voltage?
Answer: YES! We can customize our machine to your local voltage.
5. Can you help us to arrange the shipment?
Answer: YES! We have our cooperated shipping partner who can provide fast delivery and good price. We can arrange the shipment for our clients based on customer’s requirement.

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